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OTHM Level 5 Extended Diploma in Tourism and Hospitality Management

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What you'll learn

The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is a comprehensive program designed to equip students with the knowledge and skills necessary to excel in the dynamic and diverse fields of tourism and hospitality management. This diploma covers various topics, including customer service, tourism marketing, event management, and hotel operations. Students will develop a solid foundation for careers in the tourism and hospitality industry, including hotels, restaurants, travel agencies, and event planning. Upon completion, graduates are well-prepared to pursue leadership roles in this vibrant and ever-evolving sector.

Key Benefits

  • Comprehend critical thinking abilities.
  • Acquire the competence to evaluate the external context within which tourism and hospitality businesses operate.
  • Grasp the elements of the marketing mix.
  • Comprehend the principles of sustainable tourism.
  • Grasp the factors influencing consumer demand in the tourism and hospitality sector.
  • Recognise the importance of operations management within the framework of tourism and hospitality.

About Awarding Body

OTHM Qualifications are approved and regulated by Ofqual (Office of Qualifications and Examinations Regulation) and recognised by Qualifications Wales. OTHM qualifications have achieved a reputation for maintaining significant skills in various job roles and industries like Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. OTHM serves the progression option with several UK universities that acknowledges the ability of learners after studying Level 3-7 qualifications to be considered for advanced entry into corresponding degree year/top-up and Master's/top-up programmes.

  • Regulated by ofqual.gov.uk
  • Recognised by World Education Services (WES)

What is Included?

  • Outstanding Tutor Support: EDVORO provides consistent and helpful guidance throughout the course. Learners can seek assistance through the EDVORO Support Desk Portal.
  • Cutting-Edge Learning Management Platform: Access to a modern platform that contains essential learning resources and facilitates communication with the support desk team.
  • Quality Learning Materials include well-structured lecture notes, study guides, and practical applications. Real-world examples and case studies are integrated to help learners apply their knowledge effectively. These materials are available in well-structured pathway books, letter notes, PDF, PowerPoint, or Interactive Text Content formats on the learning portal.
  • Formative Assessment Feedback: Tutors provide feedback on formative assessments, helping learners improve their achievements throughout the program.
  • Summative Assessment feedback: Tutors provide feedback on summative assessments; this kind of feedback can be instrumental in helping students achieve their academic goals.  
  • Accessible Assessment Materials: All assessment materials are conveniently accessible through the online learning platform.
  • Supervision for All Modules: This suggests that oversight and guidance are provided for every module of the course.
  • Multiplatform Accessibility: Learners can access course materials through various devices such as smartphones, laptops, tablets, or desktops. This flexibility allows students to study at their convenience.
  • Limitless Learning Opportunities: EDVORO offers a range of innovative online and blended learning experiences to help learners expand their knowledge.
  • Blended Learning Approach: A blend of online and classroom study for convenience.
  • Convenience, Flexibility, Support, and User-Friendliness: Core principles of online learning at EDVORO


  • Assignment-based Assessment (Time-constrained) 
  • No exam

Entry Requirements

These qualifications are intended for learners typically 18 years and older. Learners' entry profiles are expected to encompass at least one of the following criteria: 

  • A relevant Level 3 Diploma qualification or its equivalent credential.
  • Completion of GCE Advanced level courses in 2 subjects or an equivalent qualification.
  • Mature learners aged over 21 with pertinent management experience (prior experience verification required from the delivery centre before registration)
  • International students whose first language is not English must score 5.5 or above in IELTS (International English Language Testing System).


Successful completion of the OTHM Level 5 Extended Diploma in Tourism and Hospitality Management provides learners the opportunity to:

  • Option for OTHM Level 6 Extended Diploma in Tourism and Hospitality Management or 
  • Learners may be eligible to gain direct entry into the final year of a three-year UK Bachelor's degree.

Why gain Qualification

  • OTHM diplomas offer international recognition, widening global career prospects.
  • They signify a high standard of education, boosting employability and income potential.
  • Programs reviewed by highly qualified experts in the relevant sector.
  • OTHM programs emphasise practical skills, ensuring graduates are job-ready.
  • Flexibility in learning options accommodates diverse schedules and commitments.
  • Industry-specific focus provides in-depth expertise, which is crucial in competitive job markets.
  • Networking opportunities foster valuable professional connections.
  • OTHM offers specialised business diplomas, ideal for aspiring entrepreneurs.
  • OTHM qualifications ease compliance with regulatory requirements in specific fields.
  • OTHM diplomas empower personal and professional growth in today's competitive landscape.
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Course Content

Reference No : H/650/1099

This unit aims to enable learners to delve into vital subjects central to academic research and writing, empowering them to achieve elevated levels of accomplishment and acknowledgement in their academic pursuits.

Credit : 20 || TQT : 200

Reference No : A/650/1159

The aim of this unit is to provide learners with a comprehension of the functions and distinctive characteristics of both public and private sector entities operating in the tourism and hospitality sector. Moreover, it examines the possible obstacles that these organisations might face.

Credit : 20 || TQT : 200

Reference No : T/650/1157

Introduce learners to applying service marketing techniques within the context of customer service in the tourism and hospitality industry.

Credit : 20 || TQT : 200

Reference No : Y/650/1158

This unit aims to improve learners' understanding of sustainability principles pertinent to managerial roles within the tourism and hospitality industry.

Credit : 20 || TQT : 200

Reference No : H/650/1160

This unit aims to assist learners in understanding the different types of events related to the tourism and hospitality industry.

Credit : 20 || TQT : 200

Reference No : J/650/1161

This unit aims to provide learners with an understanding of the key factors influencing the progression of the tourism and hospitality industry. Learners will also cultivate the ability to evaluate the factors affecting industry demand and acquire insight into the relationships between businesses within this sector.

Credit : 20 || TQT : 200

Reference No : K/650/1162

The objective of this unit is to grasp the importance of digital marketing in the marketing management of the tourism and hospitality sectors.

Credit : 20 || TQT : 200

Reference No : J/650/1206

Comprehend the essential components of operations management within the tourism and hospitality industry, focusing on systems, processes, project management, and quality control.

Credit : 20 || TQT : 200

Reference No : K/650/1207

This unit aims to provide learners with a fundamental grasp of financial accounting and financial management principles as they apply to the tourism and hospitality industry. Learners will acquire the knowledge and competencies required to prepare, assess, and modify financial statements and formulate budgets.

Credit : 20 || TQT : 200

Reference No : H/650/1151

This unit aims to introduce learners to fundamental principles and concepts of human resource management. This knowledge will empower them to participate in sustainable people management practices by comprehending the purpose and breadth of the human resource management function.

Credit : 20 || TQT : 200

Reference No : L/650/1208

This unit aims to provide a thorough understanding of efficiently managing customer relationships and customer service in the context of the tourism and hospitality industry. It is tailored for supervisory and managerial personnel to equip them with the expertise required to support their teams in providing exceptional customer service in their professional settings.

Credit : 20 || TQT : 200

Reference No : M/650/1209

This unit aims to boost learners' competencies in understanding the challenges and ever-changing trends that impact tourism and hospitality organisations. Moreover, learners will develop an understanding of how the industry responds to changes and the repercussions of trends and issues that trigger such transformations.

Credit : 20 || TQT : 200

Delivery Methods

The program is delivered by Edvoro, a flagship of the School of Business and Technology London, and awarded by OTHM; Edvoro offers a range of flexible delivery methods to cater to the diverse needs of its learners. These options include online and blended learning, allowing learners to select the mode of study that best suits their preferences and schedules. The program is designed to be self-paced and is facilitated through Edvoro's state-of-the-art Learning Management System.

Edvoro ensures learners can engage with their tutors through the Edvoro Support Desk Portal System. This platform enables learners to discuss course materials, seek guidance and assistance, and request feedback on their assignments, fostering a dynamic and interactive learning experience.

Edvoro stands out by providing exceptional support and infrastructure for online and blended learning formats. We have adopted an innovative approach to learning, replacing traditional classroom-based instruction with web-based learning while maintaining an exceptionally high level of support. Learners who enrol at Edvoro benefit from the dedicated guidance of a tutor throughout their learning journey, ensuring comprehensive support from beginning to end, whether they choose the online or blended learning option.

Resources and Support

Edvoro is committed to providing unwavering support throughout your educational journey. Our dedicated support team is a crucial link between tutors and learners, ensuring that guidance, assessment feedback, and additional study assistance are delivered promptly and effectively. When a learner submits a support request via the support desk portal for advice, assessment feedback, or any other service, one of the support team members assigns the request to an appropriate tutor. Once the support team receives a response from the allocated tutor, the information is promptly made accessible to the learner through the portal. This structured support system is designed to assist learners and streamline support processes efficiently.

Edvoro's competitive edge is enhanced by the high-quality learning materials crafted by industry experts. The learning materials encompass well-structured pathway books, letter notes, practical applications with real-world examples, and case studies that empower learners to apply their knowledge effectively. Learning materials are conveniently accessible in one of three formats, PDF, PowerPoint, or Interactive Text Content, through the learning portal, providing learners with versatile options for accessing and engaging with the content.

Study Options
  • Duration 12 Months
  • Credits 240
  • Accreditation Ofqual.Gov.UK
  • Intake Every Month
  • Study Mode Online / Blended
  • Course Materials: Well Structured
  • All Inclusive Cost Yes
  • Tutor Desk Yes
  • Support Desk Yes
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